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Terms & Conditions

A 30% retainer (non-refundable deposit) is required to confirm your order and secure your delivery date. We prepare and purchase supplies for your order as soon as we receive the retainer. Please keep in mind the balance is due 7 days before the date of service. Any changes made to your order within 14 days of delivery may incur a surcharge. In most cases, changes can be accommodated, unless due to supply chain issues. We endeavour to accommodate you to the best of our ability.
If you choose to cancel within 24 hours of delivery, a 50% cancellation fee will be charged. If cancellation is due to a lockdown, we can issue a store credit to be used on any future event date available within 3 years, or issue you a refund minus retainer. By paying any portion of your invoice you are agreeing to these terms and conditions.